According to the US Bureau of Labor, an additional 11 million nurses need to be recruited to avert further shortage of nursing professionals. The pandemic was a primary contributor to this shortage and it is good news to the trained nurses who have been applying for jobs without success. The great news is that a…
The main thing that will make customers return to your business, again and again, is uncompromised customer service. It is easy to see people who visit your clinic as patients instead of seeing them as customers. Anyone who falls sick will seek health care services, but it’s not obvious they will come to your clinic….
In 2016, AMA conducted a study on the percentage of telehealth visits practitioners were receiving. The study reported that 14 percent of visits were done remotely. The same survey was done in 2019 and found the number of remote visits had increased to 28 percent. From about mid-2020, remote visits increase to between 60 and…
Telehealth services have drastically revolutionized the doctor-patient relationship by taking away the patient from the healthcare facility and bringing the doctor home remotely. Although the blessings of telehealth services are many, the new technology has its challenges too. A telehealthcare professional might not properly diagnose a new case remotely, while a doctor who consults remotely for…
Telehealth technology is rapidly changing the healthcare industry with digital technologies like remote patient management, live chat, and interactive online portals. From patients and caregivers to managers and insurance firms, it is getting more effective. The technology has enabled patients to communicate and consult with their doctors, share medical documents and get transcriptions through their smartphones….
If a patient suddenly falls seriously sick, they might not have a choice on which healthcare center to visit. Such situations are rare and many patients choose in advance the health provider they want to visit. Mostly, their choice is guided by an experience or someone else’s experience with the institution or a specific practitioner….
After the pandemic hit the entire world, the health sector was the most affected. To date, it is faced with numerous challenges coming from the patients, the governments, internal systems, and fast-evolving technology. The influx of patients led to crowding within the medical facilities and since then, medical professionals have to work for long hours. There…
The sense of having only a limited amount of time to ‘waste’ on patients as well as impatience, irritation, and lack of communication are mannerisms of a doctor that convey a negative message to patients. They feel anxious in the first place and the stiff-upper-lip approach from an uncaring medical professional can raise their blood…
The whole world is facing rapid technological upheaval, thanks to Covid-19, where everything more or less has had to go online. It’s hard to think of the medical world in terms of Artificial Intelligence and digital medicine, and yet these will improve efficiency in the healthcare industry. Doctors have to adopt all the latest technological…
Healthcare relies on customer service to the extent that providers live or die based on factors such as the quality of care they provide and their daily interactions between employees and patients. Today, the importance of a patient-centric relationship cannot be underestimated. Every employee is involved in customer service and should be dedicated to improving…
