Telehealth services have drastically revolutionized the doctor-patient relationship by taking away the patient from the healthcare facility and bringing the doctor home remotely. Although the blessings of telehealth services are many, the new technology has its challenges too. A telehealthcare professional might not properly diagnose a new case remotely, while a doctor who consults remotely for the first time might feel like he went against the traditions. Adjusting from the traditional practice to telehealthcare best practice requires a change of rules and protocols.
Get your staff involved
You will burn out fast if you decide to handle all remote consultations alone. Remote consulting involves several functions like planning for appointments, dealing with technical issues, scheduling follow-ups, and managing billing issues. You might want to set a team that will be working closely with you to deal with all secondary issues and you make consulting with patients remotely your primary issue. After your consultation hours are over, you will not need to sit again and start preparing bills, dealing with electronic files, and reconnecting communication systems.
Practice telehealth etiquette
As a physician, always remember this is your office and your patient needs to see the image of a doctor after connecting remotely. This means you must be in your practice apparel and a well-arranged remote care office. Ensure you’ve taken care of all background noises and minimize technical hitches the best you can. Introducing yourself at the start of consultation and welcoming your patient can help ease tension from the patient. It might not be best practice if you try to multitask during consultation.
Develop integrated systems
A telehealth physician might find working with a single system easier but in the long run, productivity is affected and some data might be lost in between. The physician can have his remote consultation working, but it would be better if he integrates it with the e- patient records system, prescriptions, and billing systems. A patients’ record can be traced from the time of consulting to billing and payment. The integrated systems should work smoothly even when the healthcare facility outsources billing solutions from medical billing companies in California.
Be ready to train your staff
Telehealth service is new and most practicing and support staff has little knowledge of how the system operates. Your staff will be more productive if you train them and get them ready to offer telehealth services even in your absence. They should learn how to consult remotely, dealing with documentation, billing, follow-ups, and transcriptions.
Let professionals take care of your telehealth billing issues
Every aspect of telehealth services needs to flow without hitches. Your online connection should be strong to ensure unbroken communication between you and your patient. In the back office, patient records must contain correct information and the billing done correctly. Our company will ensure you don’t incur losses due to wrong billing and late claims. Call us today on (888) 675 6895 and we will handle your queries professionally.
