After the pandemic hit the entire world, the health sector was the most affected. To date, it is faced with numerous challenges coming from the patients, the governments, internal systems, and fast-evolving technology. The influx of patients led to crowding within the medical facilities and since then, medical professionals have to work for long hours. There…
Healthcare relies on customer service to the extent that providers live or die based on factors such as the quality of care they provide and their daily interactions between employees and patients. Today, the importance of a patient-centric relationship cannot be underestimated. Every employee is involved in customer service and should be dedicated to improving…
When the relationship between healthcare providers and their patients is strong, it leads to more patient compliance, earlier detection of disease, reduction in costs, and better clinical outcomes. For this kind of relationship to exist, one of the contributing factors is what patients experience at a clinic. A positive end-to-end experience is necessary if you want…
