If a patient suddenly falls seriously sick, they might not have a choice on which healthcare center to visit. Such situations are rare and many patients choose in advance the health provider they want to visit. Mostly, their choice is guided by an experience or someone else’s experience with the institution or a specific practitioner….
The whole world is facing rapid technological upheaval, thanks to Covid-19, where everything more or less has had to go online. It’s hard to think of the medical world in terms of Artificial Intelligence and digital medicine, and yet these will improve efficiency in the healthcare industry. Doctors have to adopt all the latest technological…
Healthcare relies on customer service to the extent that providers live or die based on factors such as the quality of care they provide and their daily interactions between employees and patients. Today, the importance of a patient-centric relationship cannot be underestimated. Every employee is involved in customer service and should be dedicated to improving…
When the relationship between healthcare providers and their patients is strong, it leads to more patient compliance, earlier detection of disease, reduction in costs, and better clinical outcomes. For this kind of relationship to exist, one of the contributing factors is what patients experience at a clinic. A positive end-to-end experience is necessary if you want…
Every time a patient enters your office, they add to your volume of paperwork to work on, the amount of data to be keyed in, and the number of claims from which practitioners expect reimbursements. The flow of information between departments must be in agreement beginning with your patient portal, to collections, and through reimbursements. You…
